Shipping Information
SHIPPING AUSTRALIA
Covid-19 Update
We are currently shipping as usual, however you may experience some shipping delays with Australia Post.
As our customer, you must ensure that the correct delivery address is entered at checkout, as parcels that are returned to Lilly Jeans as undeliverable may incur a re-dispatch fee and will be sent back out as regular mail. Freight charges paid for the original dispatch are not refundable.
Shipping Fees
Lilly Jeans provides Free Standard shipping on all orders over $100 Australia wide.
Standard shipping
Flat fee $10.00
Express shipping
Flat fee $15.00
Shipping Details
* All orders within Australia are shipped using Australia Post
- STANDARD SHIPPING AUSTRALIA
Standard orders are processed within 48hrs from the time of the payment confirmation. Orders will be processed Monday to Fridays excluding Public Holidays. Orders received on weekends or Public Holidays, will be processed the following business day. Please allow 3-7 business days for delivery, however this could vary depending on your location. - EXPRESS SHIPPING AUSTRALIA
Express orders are processed within 24hrs from the time of the payment confirmation. Orders will be processed Monday to Fridays excluding Public Holidays. Orders received on weekends or Public Holidays, will be processed the following business day. Please allow 1-3 business days for delivery, however this could vary depending on your location.
* Please allow additional delivery times for Western Australia and Northern Territory *
INTERNATIONAL SHIPPING
Covid-19 Update
We are currently shipping as usual, however you may experience some shipping delays with your country.
Shipping Fees
**European countries include (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Cyprus, Italy, Malta, Latvia, Netherland, Norway, Poland, Romania, Serbia, Switzerland, Portugal, Slovenia, Slovakia, Spain, Sweden, Hungary, and Monaco)
Shipping Details
*ESTIMATED TIMEFRAMES DUE TO COVID-19
As our customer, you must ensure that the correct delivery address is entered at checkout, as parcels that are returned to Lilly Jeans as undeliverable may incur a re-dispatch fee and will be sent back out as regular mail. Freight charges paid for the original dispatch are not refundable.
Please note that the above mentioned timeframes are only estimate and that regional areas can take up to 2 business days longer to arrive than the above estimated delivery timeframes.
We further note that the estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within the estimated delivery time above, please contact your local customs office or shipping courier. If you’re still having trouble with delivery please reach out to our customer service team at info@lillyjeans.com
Customs Charges
Customers can be charged for buying & importing product into their country. Lilly Jeans does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note Lilly Jeans does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact your local customs office.
Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.
We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.
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