Refund Policy

Lilly Jeans wants to make sure that all our customers are completely satisfied with their purchase, which is why we offer the following Policies;

Replacement

• If the item does not fit you:
  – Please notify us within 7days (within Australia) and 14days (Internationally) of the order.
  – A replacement of the same product will be provided as long as the size and colour is available.– Please note that shipping charges will be covered by customer. 
• If the item purchased is faulty.
  – Please notify us within 7days (within Australia) and 14days (Internationally) of the order.
  – Please contact info@lillyjeans.com with details and include a photograph of the fault. Once the item has been inspected and your claim has been approved, Lilly Jeans will be in contact within 3days to confirm replacement.
  – A replacement of the same product will be provided as long as the size and colour is available. If the size or colour is not available, we will refund you or provide you with a credit note.

Exchange / Credit Note

• We understand that sometimes an item might not be suitable for you or your body shape or you have simply changed your mind. In those events, please contact us via email info@lillyjeans.com to exchange or to redeem a Credit Note (valid for 12mths). Please make sure that the clothing item has not been worn and that all labels are still in place. See below for full requirements. 
• – Please note that shipping charges will be covered by customer.

Refund

• We are notified within 7days (within Australia) and 14days (Internationally) from the order date of the fault at info@lillyjeans with details and include a photograph of the faulty item. Once the item has been inspected and your claim has been approved, Lilly Jeans will be in contact within 3days to confirm Refund. (This does not include Sale Items. Sale items will only receive a credit note).

  PLEASE NOTE THAT REFUNDS WILL NOT BE PROVIDED FOR WRONG SIZING OR CHANGE OF MIND.

Further to the above, please note that in order for us to accept the return items, it must meet the below requirements:
– The item is returned to us within 7 days from Approval Date.
– Your claim of the faults have been reviewed and approved by our staff.
– The item is in new condition, unworn, unaltered and free of damages by customer (including makeup and spray tan).
– Items must be returned with all tags still attached and in original packaging.
– Bodysuits or swimwear must have the hygiene sticker in place.

Failure to honour our return policy, will result in the item being sent back with charges payable by the customer. 
SALE ITEMS cannot be returned unless deemed faulty. If the fault has been approved, only a credit note will be provided.

We DO NOT provide any refunds on FINAL SALE ITEMS.

LILLY JEANS is not liable for the loss of clothing in return transit. We recommend you use traceable delivery method and noting down your tracking number.